General Expectations
Medical Care
Convenience
Mutual respect
Any good relationship is based on mutual respect. I ask that you are respectful to my staff. They are doing the job I have asked them to do. If there is a problem or misunderstanding with this, please address it with me.
Appointments
We ask that you arrive 10 minutes prior to your scheduled appointment time. This gives the front desk and medical assistants the time they need to verify your information, correct any updates, take your vitals and ensure you are ready for an on-time appointment with the doctor. I will make every accommodation to see you if you are late but will not infringe upon another patient’s scheduled appointment time. If you are too late, you will be offered a later appointment slot that day, if available.
Same Day
These appointment slots are saved every day to be sure you can be seen within 24 hours. We allocate 15-20 minutes for these slots. I am happy to address more than one issue at these appointments, but for issues requiring more time, I will ask we schedule a separate appointment.
Follow up
These slots are scheduled for 20-40 minutes. I am happy to address multiple complaints on these visits. If you have multiple issues we need to address, please create a list in the order you wish to have them addressed.
Physical
Courtesy Visits
We do offer courtesy visits to friends and family who are visiting from out of town. These visits are meant to avoid costly and time-consuming visits to urgent care centers or emergency departments. These visits are billed to the patient’s insurance. They are not intended for continuity care.
Dependent Care
Annual Wellness
Pre-Wellness
The pre-wellness exam involves the labs and testing. It begins with a blood draw that is sent to the Cleveland Heart lab. In preparation for these labs, we ask that you avoid exercise and seafood within 24 hours, and make sure you are fasting from 10pm the night before. After the blood draw, the remainder of the tests will be performed. You typically do not see a physician on this visit. Please plan an hour.
Annual Wellness
Annual Wellness
Telehealth
Afterhours Appointments
Blood Draws/Nurse Visits
Insurance
Insurance
Medical Centers of Excellence
Specialist referrals
Travel
If you are planning a trip, I have a ‘travel kit’ I have designed to take care of most medical issues that may be encountered while traveling. Additionally, if traveling overseas, we can review the CDC Traveller’s website to make sure there are no precautions for the place you are traveling to. I recommend sitting down and having a” travel consult” at least 2 weeks prior to traveling. These can be done by telehealth as well.
Controlled substances are not always allowed to be filled out of state and some cannot be prescribed across state lines. If taking these medications and planning to travel, please touch base before you leave so we can make accommodations for this.
Services
Wellness Center
All MDVIP Members have access to our wellness center for a nominal monthly fee (those joining prior to June 2023 do not pay) of $9 per month. We also offer discounted rates for family members and guest passes. To reach our wellness direction, Marc Gonzalez, email him at marc@jaxfamilysportsmed.com.
Ethos project wellness program
Our wellness program is a yearlong program. It starts with biometric testing and individualized design of nutritional and exercise programming, followed by interval check-ups throughout the year to keep you on track. It includes use of the wellness center and personalized coaching through the Bridge app.
Dietician
We have a registered dietician on staff who can design nutritional plans for you, in addition to offering coaching throughout the year.
Personal Training
For those interested in personal training, we offer packages through our wellness director, Marc Gonzalez.
Discounted services
Galleri
Galleri is a cancer screening blood work using liquid-based DNA technology to test for 51 different types of cancer. For more information, please email me and I will send you more information. The cost through MDVIP is $749 down from $949.
Discounted services
VO2max
This is the gold standard for measuring cardiorespiratory fitness. It can be used to measure how fit you are and also to help you train for athletic pursuits. It is also one of the best ways to predict your future health.
Discounted services
RMR
RMR, or resting metabolic rate, is the best way to determine your calorie needs for nutritional planning. Based on this, we can design meal plans to get you to your goals, be it lose weight, get off medication or gain muscle.
Discounted services
DEXA Body composition
Doing a body composition with DEXA is the most accurate way to measure your fat and muscle, and where you put it. It’s a great way to see where you are at in your health journey, and an even better way to visually track your gains.
Discounted services
PRP
PRP, or platelet-rich plasma, is an injection therapy beneficial for a variety of issues that fail traditional therapy. This would include tendon injuries, ligament injuries and in some cases arthritic joints.
Social Media
You can follow us on various social media platforms, where we announce monthly classrooms, office events and post different information from the office. We also always appreciate positive reviews, which help to grow our practice and add additional services in the future.
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